911 Dispatch Simulator — Getting started with the tutorial
About
Overview911 Dispatch Simulator puts you in the chair of an emergency dispatcher: you answer 911 calls, pull information from callers, and send Police, Fire, and EMS units to incidents across the city. This guide covers how to get started, how a shift works, how to dispatch correctly, and how to grow your dispatcher through districts and training.
What is on this page
Contents
Getting started with the tutorial
Step
When you join for the first time the tutorial walks you through answering calls, choosing units, and tracking incidents on the map. Completing it earns you the 'You completed the tutorial!' badge.
- Join the game the tutorial starts automatically on your first visit.
- Finish the tutorial you earn the tutorial completion badge.
- Answer your first live call this unlocks the Switchboard I badge.
- End that first shift completing it earns the Veteran I badge and your first Cash and XP payout.
How a shift works
Check
A shift ends when the session closes, and at that point you receive Cash and XP. Two conditions decide whether you earn a Flawless Shift: zero missed calls and zero failed incidents. You also have the chance to clear the Calm Under Pressure badge by resolving five incidents within a single shift.
- Aim to resolve at least five incidents per shift to unlock Calm Under Pressure.
- End the shift with zero missed calls and zero failed incidents to qualify for the Flawless Shift badge.
- Track your shift count over time 25 completed shifts unlocks Veteran II and 100 unlocks Veteran III.
Dispatching the right units
Tips
Each 911 call tells you what kind of emergency is happening. Your job is to match that information to the correct service — Police, Fire, EMS, or a combination of all three. Every correct dispatch counts toward the Judgment badge series, which runs from 50 correct dispatches up to 1,000.
- Some incidents need all three services at once — resolving one of those earns the Triple Threat Dispatcher badge.
- Use the city map to track incidents and responding units across the city.
- Correct dispatches stack across every shift.
Earning Cash, XP, and bonuses
Summary
Cash and XP come in at the end of every shift. Two bonuses can increase both totals, and they apply at the same time.
- Shift completion Cash and XP paid out at the end of each session.
- Developer group bonus joining the group adds +20% to Cash and XP.
- Roblox Plus bonus active Plus membership adds a further +20% on top, stacking with the group bonus.
- District unlocks spending Cash opens new areas of the city, expanding the calls and incidents you can handle.
- Training skills maxing out every Training skill earns the Peak Performance badge.
Badge milestones at a glance
Table
Each series below runs independently, so progress on one does not affect the others.
| Badge | What counts | Target |
|---|---|---|
| Switchboard I | 911 calls answered | 1 |
| Switchboard II | 911 calls answered | 50 |
| Switchboard III | 911 calls answered | 250 |
| Switchboard IV | 911 calls answered | 1,000 |
| Crisis Response I | Incidents resolved | 10 |
| Crisis Response II | Incidents resolved | 100 |
| Crisis Response III | Incidents resolved | 500 |
| Judgment I | Correct dispatches | 50 |
| Judgment II | Correct dispatches | 250 |
| Judgment III | Correct dispatches | 1,000 |
| Veteran I | Shifts completed | 1 |
| Veteran II | Shifts completed | 25 |
| Veteran III | Shifts completed | 100 |
Glossary
Glossary- Dispatch
- The act of sending a Police, Fire, or EMS unit from the station to an active incident.
- Incident
- An emergency event in the city that a caller reports; it stays open until the responding unit resolves it.
- Shift
- One work session as a dispatcher; it pays out Cash and XP at the end.
- EMS
- Emergency Medical Services — the unit you send to medical calls such as injuries or sudden illness.
- Meridian Bay
- A second city added in Update 8, featuring freeways, a lake, a beach, and disaster scenarios like storms, earthquakes, and heat waves.
- Flawless Shift
- A shift completed with no missed calls and no failed incidents, which earns a specific badge.
Common questions
FAQDo I have to do the tutorial?
It walks through answering calls, picking units, and tracking the map, and awards its own badge upon completion.
How do I get the Flawless Shift badge?
You need to end a shift with zero missed calls and zero failed incidents — both conditions must be true at once.
What is the Triple Threat Dispatcher badge?
You earn it by resolving a single incident that required Police, Fire, and EMS all at the same time.
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